From: me
To:crctier2 November 20/2011
Re: Invoice 1800069461
On April 18, 2011 we received a notice from the city saying that *the owner of land failed to clean and clear refuse that has been thrown, placed, dumped or deposited, including, but not limited to; All household waste, trash brush, boxes, furniture and any other item or thing that appears to have been discarded or abandoned.*
The letter said that if we did not comply, we would be charged $94 dollars per hour for the removal of the *waste* ... which, although we have no way of knowing for sure because of the non-specific nature of the letter, all we could assume it meant the tree limbs in our back yard which had been cut down in the fall, but which, because of the weather, had not been cut into smaller segments and taken to the curb. There was also an old freezer in our side yard. On the date of the letter it had been there just over a week and we were simply waiting for garbage day to put it out.
It took my daughter and son-in law about an hour to cut and bundle the branches and take them to the curb. The freezer went to the curb on our regular garbage day. This was all completed within the allotted time-frame of six days.
Then in June, inspector Suzette B. came to the door. She seemed to have no issues with the state of our home. She left without giving us notice of a fine or fee of any sort.
Now, here it is November, and on the 3rd we received an Inspection Fee Invoice of ...get this ... $94 + HST for a total of $106.22 for an inspection of our property by the city on June 6th.
I am a pensioner who asked a family member to help to rectify a situation that was going to cost me $94 if was not cleared up . . . and now you're charging me $94 + tax for a young woman in shorts and flip-flops to come to my door and have a five minute look around and find nothing wrong because I complied with the city's order.
Frankly, we don't even know for sure that anyone from the city came around in April to see the offending trees limbs in the first place. We believe our backyard neighbours, who put their house on the market in May, called the city to complain in order to ensure the view from their yard would be favourable for a sale --- You are not charging us for having inspected in April and no one from the city came to the door in April, and the *waste* in question was in a high wooden fenced yard behind the house. Because of this, we believe that that the city took the complaint at face value without an inspection. That would mean that if the complaint was an illegitimate nuisance complaint by a spiteful neighbour, we would have been charged for the June 6th compliance inspection anyway.
Either way, being charged in inspection fee in the exact same amount as the city would have charged to clear up the limbs and move the freezer, is excessive, unfair and absurd.
My son in-law telephoned your office on November 6, the day we received this notice. We were told that someone from the city would call us back about this matter the following day. To date, we have not received a call.
I am angry, frustrated and do not believe that this fee is justifiable, especially considering the so-called *inspection* took less time than it's taken to type this email and the inspector found that if there had been an issue, it was resolved. The city was unable to collect a fine, so now they are imposing a fee. This is wrong. How many people have you done this to? How many people have felt compelled to pay the inspection fee without questioning its validity?
I would appreciate an immediate response as I have waited in vain for two weeks for a reply to my son in-law's call. Your invoice indicates that if I fail to pay this in full by December 2, I will be charged 1.25 percent interest each thirty days and after 90 days, the amount will be transferred to my property tax bill and a further $50 will be added to the bill.
Signed
To: crctier2, To: mayor_ford December 14, 2011
Please see the messages below with regard to Accoutn No: 29990026
We phoned the Municipal Licensing Office on November 6 to dispute the charge on the *invoice* issued by the city on November 3rd. The person who answered said she'd pass on a message and that someone would call. No one did.
The email below was sent on November 20th addressed to crctier2, just as this one is. To date, no one has responded. On November 30th, with three days left before this ridiculous charge was due, we emailed Rob Ford. To date there has been no response.
Now we have received a "reminder notice", dated December 12.
The charge in question is unfair, unjustifiable and being disputed.
If you are unable to assist in the expunging of this cash grab, then please direct us to the department that handles disputed fees.
Thank you.
To: me, Mayor
Ms. XXXXX;
My apologies for the issues you are trying to resolve have note been dealt with in a timely manner. I am the supervisor for the Customer Response Centre and would very much like to follow this through for you. If you could call me it would best.
Deborah B.,
Supervisor Customer Response Centre, ML&S
To me Good afternoon,
Thank you for contacting Mayor Rob Ford, and I apologize for the delay in our response. I have contacted the District Manager at Municipal Licensing and Standards requesting follow up regarding your concerns for an inspection fee. If there is anything else we can assist you with, please do not hesitate to contact the Mayor's office at any time.
Regards, Emily T. Assistant to the Mayor
To me , Mayor Ms. XXXXX
I reviewed the file associated with the property at ------------------ The inspector noted that on the day she attended the property to reinspect "the owners son was working on clearing the waste and requested more time". The inspector granted an extension to comply. The re-inspection fee was applicable due to non-compliance however it would appear that there may have been some confusion regarding the fee therefore I have requested that the fee be reversed. Please call 416-396-8221 if you have any questions.
Bill B. Manager,
Scarborough District Municipal Licensing & Standards
To Bill B.
Dear Mr. B.,
While I disagree with the inspector's version of her visit in June, and wonder if / when the *reinspection* to verify compliance was performed, I appreciate your looking into this and reversing the fee.
Thank you,
To: me
Hi
The re-inspection was on June 6, 2011.
Bill B.
Manager, Scarborough District
Municipal Licensing & Standards
To Bill B.
The June visit is the only time we ever saw an inspector and if you read through my correspondence you will see I have noted that date. There was a conversation between the inspector and my son-in law. He believed we were in compliance based on the letter we received in April. She said she wasn't sure, that she would talk with her supervisor.
When was the initial inspection? Why did no one come to the door then? Just curious in case this should come up in the future for anyone I know. It seems strange that there was no knock on door in the first place back in April when the original letter was sent, if in fact anyone from the city came to view our property in wake of the complaint that precipitated this whole thing.
Thanks,
Good Day, My Name is Suzette B. and I am the officer that attend your location. You can reach me between 8.30 AM to 10.30 AM and I will advise you of the outcome of my inspection also you can attend our office to see the photos in the file that was taken at the times of inspection. My phone number is 416-396-7069.
Thank You Suzette B.
Municipal Licensing and Standards Officer
To Suzette
Hello Suzette,
Thank you for the offer, and although I would like to take you up on that offer, there is no one available to visit your office during those hours.
I'd just love to hear when your initial inspection was which launched this whole thing. Were you here prior to June 6? Are the photos the ones that you took when my son-in law met you or was there a visit prior to that when the initial investigation began? The photos must be digital, surely you can upload them and send them to me?
I do appreciate the fact that the city has rescinded the fee for the *compliance inspection*. Your process remains of interest to me.
Thank you,
Suzette P. 12/22/11
To: me
Good Morning,
On April 12, 2011 I attend the location. A photo was taken of the waste on that day also. I am unable to send you this photo. if ever you are in the office you can have a supervisor show you the file. Mr. Bill B. my manager has request that I attend the location to complete this inspection to closed the file if the work is complete. If the work is not complete then the City will take action.
Please feel free to call me at any time
Suzette B.
Municipal Licensing and Standards Officer
To Suzette, Bill, Mayor
Formerly: Re: Unfair city charge --no reply by city staff
Good morning Suzette,
You will see that a copy of this email is being sent to your manager and to the mayor's office.
It appears to me that because I have questioned the sequence of events and asked to see photos, your manager, Mr. B. is sending you back to my property in order to find a way to reinstate the fee.
Is the city going to charge us for THIS re-reinspection as well? Is this a way to chastise me for daring to question your process? Because, until I questioned it, the case was considered closed according to an email from your manager, Mr. B. Then I dared question him. Now he has asked you to deal with me and I believe your email, commissioned by him, is a veiled threat and it is unconscionable. The plan to re-open my file is a not-so-subtle suggestion to me not to question your office's reasoning, your methods, your authority or even the veracity of the original complaint.
Did you do your due diligence in June or not? Apparently not if you're saying that you have to come back now in late December to find out if we complied . . . no wonder the city is in so much debt. When you left this property in June, you must have thought things were okay, because a clean up never took place by the city at a cost of $94/ hour. If you'd have found us negligent, you would have had a crew out instead of a *reinspection fee* in the same amount, five months later.
I also wonder that you have no electronic file where the photos you took are readily available on a server somewhere. In this day and age, is the city actually wasting trees and money processing film and filing photographs that are likely taken with a digital camera and could be easily uploaded and stored online? Seems yet another waste of time and tax payer money.
You do what you have to do. My next correspondence with your offices will also be cc'd to the newspapers. That is not a threat, it is a promise. Regardless of whether you and your office find me in compliance with the bylaw, I believe my fellow taxpayers might be interested to know how much time and energy your office is putting into this matter. Regardless of the state of my property, this excessive attention is somewhat disconcerting given that your manager initially acquiesced and agreed to rescind the unfair reinvestigation fee but is now suggesting more visits, more notices, more invoices.
No wonder libraries are closing when the city is wasting money re-reinvestigating the aesthetics of a private home where no harm is being done --- not for non-compliance of a clean up order -- but for questioning the bureaucracy that my taxes support.
To: me
Good Day,
Mr. B. is asking for me to re attend the location so we can close the file that is against your property not for any other reason. The file is an open active file that needs to be closed or acted upon. This is how we proceed with all files, In no way are we acting malicious towards you.
Thank You
Suzette B.
Municipal Licensing and Standards Officer
To Suzette, Bill, Mayor
Hello Suzette,
So the city is going to waste your time and your wage to see my property again, when Mr. B. clearly informed me that the reinspection fee would be reversed? Either Mr. B. has changed his mind and is proposing more action on my case, or he making ill use of taxpayers' money to see to a file that both he and the Mayor's office have assured me is closed. So, either there is malice, or an egregious misuse of public funds. Below is the text of the email he wrote to me on December 15, you can also find it in the quoted text below. I have highlighted the portion where Mr. B. appears to indicate the file is closed:
On Thu, Dec 15, 2011 at 3:37 PM, Bill B. wrote:When Mr. B. is back in the office perhaps he will clarify which it is, malice or misuse of public funds.
Ms. XXXXX
I reviewed the file associated with the property at ________________.
The inspector noted that on the day she attended the property to reinspect "the owners son was working on clearing the waste and requested more time". The inspector granted an extension to comply. The re-inspection fee was applicable due to non-compliance however it would appear that there may have been some confusion regarding the fee therefore I have requested that the fee be reversed.
Please call 416-396-8221 if you have any questions.
Bill B.
To me, Mayor, Suzette
Ms XXXXX
There is no veiled threat to re-instate any fees but there is a point of clarification required. This complaint folder was never considered "closed" since staff had not been back to confirm compliance. I waived the original re-inspection fee based on notes made by staff during a visit to the property where it would appear an extension was granted to bring the property into compliance.
Staff are still required to re-inspect and confirm compliance in order to close the file. If there is compliance no re-inspection fee will be charged therefore I would ensure any deficiencies identified in the Notice of Violation have been brought into compliance with the by-law standards.
Bill B.
Manager, Scarborough District
Municipal Licensing & Standards
To: Bill, Suzette, Mayor
Dear Mr. B.,
You wrote to me on both December 15 and December 20th and neither time did you mention that the file had yet to be closed. Was that simply an oversight? I replied to both of your emails, asking further clarification of what initiated your process etc. You passed on the task of replying to mine of December 20th, to Suzette B. who emailed December 21. In that email, she made no mention of a new visit to my home to close this file. I replied to her on December 21 asking another question. The following day in response to that email, (Suzette) said that you had asked her to come out again to be sure we had complied.
Is that a simply a coincidence, or perhaps my continued questioning of events caused you to take a closer look at the file? Had we simply paid the fee when the invoice was sent, or accepted your reversing the fee without further question, would you have sent (Suzette) out again? I guess we'll never know.
Anyway, (Suzette) and an associate attended our property on Friday, December 30. Again, their expectations of compliance were vague. They did not seem to know what they were looking for or where on our property the initial complaint concerned. They did not seem to know what compliance would mean and could not determine on their own whether compliance had been met. They wandered into our carport which is not visible from the street and they opened the 6ft high back gate to our fenced yard. They asked questions but didn't seem to know whether the answers met with your office's approval. This is exactly what happened in June. (Suzette) could not ascertain your office's criteria for compliance to the bylaw.
On Friday, in person, my mother asked for copies of photos and (Suzette) seemed unaware that photos can be uploaded from a phone to a computer rather than emailed. My husband took photos of both the yard and the carport on December 31. An email will follow directing you to the site where you can view the photos if you like.
At any rate, I suspect you will handle this however you see fit.
I await the results of your re-reinspection.
From: me Jan 16
To crctier2, Bill, Suzette, Mayor
Reference #11173005wst00iv
Please see the correspondence below between myself and other members of city staff. Look way, way down to December 15 and the email by Bill B. to me. This fee was supposed to be reversed.
If there is a NEW fee because of a new investigation, it should be sent out separately and not associated with this Invoice dated 11/1/11
I would appreciate a response from you or your office, since you have been emailed or cc'd in much of this correspondence and yet you are still sending second notice threatening to put us on your *Debtors Watch List*.
To: me, MLS, Mayor, Suzette
The first fee was waived since I decided that perhaps you, or the occupants of the home, did not understand the requirements of the by-law and the officer had agreed to an extension of time to comply.
My staff advise that the property still has not been brought into compliance therefore any future inspections may be subject to fees or alternately, action may be commenced by the city to ensure compliance. If you have any outstanding questions re what is required to bring the property into compliance you can communicate with (Suzette) who is included in this response and she can provided you with additional clarification if required.
Bill B.
Manager, Scarborough District
Municipal Licensing & Standards
Oh, happy day.
canadianna
